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1. Best Buy - Miami Beach
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
5
5705 reviews
Address: 1131 5th St, Miami Beach, FL 33139, United States
Schedule: Closed ⋅ Opens 10AM
Telephone: (305) 535-8539
Business type: Electronics store
Maria Cifuentes Marrero: I went to Best Buy to change the battery on my iphone (mistake number one), should have gone to the Apple Store. Super courteous and nice staff, but they broke my phone while changing the battery. After waiting for almost 4 hours I was told my phone was not repairable. I had to wait 3 days to get another phone. I went to pick it up and was wondering if they had access to my old phone so I can wipe it clean, and the clerk look at my with disdain and said we are sending your phone back to Apple they will use for parts and "have a nice day" turned around and left me there at the counter with no more answers. Moraleja, iphone take it to the Apple Store.
Ahmed Malik: Ordered a TV last month and was supposed to have it delivered only to have them change the delivery date without ever calling to ask me. I cancelled everything. Two months later I gave them another opportunity and the tech called 2 hours before my window to tell me he has to go home early and can’t wait until my window so it’s now or never. Cancelled that order too. Taking my money to Walmart this time.
2. Best Buy
VerifiedProfile verified by owner today
5
4736 reviews
Address: 7751 Bird Rd, Miami, FL 33155
Schedule: Closed ⋅ Opens 11AM
Telephone: (305) 267-9913
Business type: Electronics store
Amyah Nelson: I never in my life walk in Best Buy and a employee disrespect me and tell me I have to go because the way I’m walking not only did he then cursed me out and told me I had to leave store. Worst experience in a Best Buy
Rafael Hernandez: Ordered a TV online for store pick up at the Pinecrest location, due to afternoon traffic I ended up showing up 10 minutes prior to closing, they processed my order and loaded the TV in my car in less than 5 minutes, they have a young efficient crew.
3. Best Buy
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
5
4644 reviews
Address: 12495 SW 88th St, Miami, FL 33186
Schedule: Closed ⋅ Opens 10AM
Telephone: (305) 275-8338
Business type: Electronics store
Sofia Guzman: I usually do not write bad reviews but this is my first terrible experience at a Best Buy. The store was full of employeee who were not helping customers, but talking amongst themselves. I went to the back of the store where I saw two employees who were also chatting. Both employees turned around and walked away when they saw me approaching. I had only had experiences with helpful Best Buy employees at other locations. This was very disappointing. Avoid going here if you are looking for good customer service.
Daniel Salas (Eleven Media): Today I had a very unfortunate incident in the store with the manager: Kevin. I went in to return the Oculus that I purchased 2 days ago and decided to return because I just didn’t like the experience. When I walk up to customer service I saw not one, but 3 different store employees who kept inquiring to verify that the serial numbers on the box and the device matched. I was there for a good 10 minutes seeing how these 3 different BestBuy employees checked how the serial number on the device and box were not matching. When Kevin, the manager, finally comes, I was expecting an apology and a quick return but instead I got a “favor” response saying that even though these didn’t match he was going to still issue the return. I tried to explain how offended I was, that I have been a customer for many years and that I wasn’t understanding how I was to trust BestBuy again… Conversation ended with him kicking me out of the store claiming that he would call the police if I didn’t. I honestly thought that instead he would offer some store credit for the inconvenience, waste of time and overall bad experience as they were basically telling me I was returning something I wasn’t supposed to. I got home and filed a claim. I also checked online and it turns out that Oculus states that the serial numbers don’t match (you can Google this), so I went back to the store and shared this information with them so this doesn’t happen again with another loyal customer. And I got the same response. No attempt of apology whatsoever. Worst customer service ever.
4. Best Buy - Sweetwater
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.9
8055 reviews
Address: 10760 NW 17th St, Miami, FL 33172
Schedule: Closed ⋅ Opens 11AM
Telephone: (786) 845-2999
Business type: Electronics store
maryluz angela: Good price and staff are very friendly
Gloria Pelo: I love the store and the most important thing is a very good customer service (Briyan) he help me a lot in pick the best for me and my work!! He said why this product is the best !!! Always I got there the best price and deal 👌 😉
5. Best Buy - Pinecrest
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.2
2004 reviews
Address: 11905 S Dixie Hwy, Miami, FL 33156
Schedule: Closed ⋅ Opens 11AM
Telephone: (305) 971-5039
Business type: Electronics store
AL Chang: Not sure why Best Buy opens so late. They are now opening at 11am and close at 7pm. It’s almost as if they had no interest in being profitable. I can only assume that a huge PPP financial loan or incentive loan forgiveness plan provided due to the Covid pandemic has given them assets to remain
Solomon Petersen: We needed an HDMI to VGA cable/adapter for the office at weCleanGarages.com, the young man who assisted from Nicaragua was awesome, he is on the upper level and think his name is "Eduardo". Very respectful, knowledgeable and service oriented. Best Buy management please make sure you recognize this very valuable employee. The purchase was made April 19th approximately at 3:30pm Thank you, Solomon
