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Maria Cifuentes Marrero: I went to Best Buy to change the battery on my iphone (mistake number one), should have gone to the Apple Store. Super courteous and nice staff, but they broke my phone while changing the battery. After waiting for almost 4 hours I was told my phone was not repairable. I had to wait 3 days to get another phone. I went to pick it up and was wondering if they had access to my old phone so I can wipe it clean, and the clerk look at my with disdain and said we are sending your phone back to Apple they will use for parts and "have a nice day" turned around and left me there at the counter with no more answers. Moraleja, iphone take it to the Apple Store.

Sandra Vazquez: The geek squad in the store is amazing. I got my hard drive info recovered and safe. I want to thank Norber, he was amazing.

Amyah Nelson: I never in my life walk in Best Buy and a employee disrespect me and tell me I have to go because the way I’m walking not only did he then cursed me out and told me I had to leave store. Worst experience in a Best Buy

Korvus Korvus: Cyberpower pcThe pc has def been taken out of box before, has microfiber towel residue in the vents and considerable amount of dust inside when I opened it. The box says it comes with manuals. It does not, for any of the parts. Only a gpu install guide and a set up guide for the pc. ALSO The manufacture replied to a question on this product promising that the pc comes with a screw for the second M.2 SSD port. It does not come with one. Pretty ticked off that i got a used/open box product when I paid for brand new, especially since i drove about 50 miles to pick up and 50 miles home. 3 stars due to open box when i paid for new & the manufacture not caring about its customers wanting upgrades (I shouldnt have to go buy a single screw to expand my storage.) And lying to potential customers about what comes with it

Rafic F: I just bought a printer and the people from HP were great then I said I might get a prepaid phone . I went and ask a question to a manager and he answered in the most repugnant way . After that I opened a drawer by mistake not knowing it was for employees and then he just came and said that way for employees and closed it . There was no interest in me buying here and no salesman approach me . I buy everything online from other places and today I said let’s give Best Buy a chance. I wish you guys the best of luck

Rafael Hernandez: Ordered a TV online for store pick up at the Pinecrest location, due to afternoon traffic I ended up showing up 10 minutes prior to closing, they processed my order and loaded the TV in my car in less than 5 minutes, they have a young efficient crew.

Francisco Gutierrez: TODAY I TRIED TO GET A PRICE ADJUSTMENT TURNED OUT THAT THEY ONLY GIVE 15 DAYS TO DO IT....EVERY OTHER STORE WILL GIVE AT LEAST 30 DAYS TO GET A PRICE ADJUSTMENT BEST BUY SAYS THAT THEY MATCHES COMPETITION....... NOT REALLY.. .IF THEY CONTINUE WITH THIS POLICY OF SQUEEZING THE CONSUMERS THEY ARE NOT GOING TO LAST. ...SPECIALLY ON THIS NEW TIMES OF INFLATION THAT EVERYTHING IS SUPER EXPENSIVE SORRY BEST BUY BUY BUT I AM NOT GOING TO BUY FROM YOU ANYMORE

Chiara Gospodinoff: Showed up at 7:02 because I needed a new charger for my phone, I barely stepped out of my car before the associate standing at the door yelled “WE’RE CLOSED”. When I asked “I just need to buy a charger, it would only take a second”, he also yelled at me to say that all registered had already been pulled out and counted when customers were still clearly walking out with their purchases. I would’ve been fine with coming back another day, but there’s no need to yell or be rude, especially over 2 minutes. He could’ve just as easily said “I’m sorry, but we’re already closed”, instead of yelling “WE’RE CLOSED”.

Daniel Salas (Eleven Media): Today I had a very unfortunate incident in the store with the manager: Kevin. I went in to return the Oculus that I purchased 2 days ago and decided to return because I just didn’t like the experience. When I walk up to customer service I saw not one, but 3 different store employees who kept inquiring to verify that the serial numbers on the box and the device matched. I was there for a good 10 minutes seeing how these 3 different BestBuy employees checked how the serial number on the device and box were not matching. When Kevin, the manager, finally comes, I was expecting an apology and a quick return but instead I got a “favor” response saying that even though these didn’t match he was going to still issue the return. I tried to explain how offended I was, that I have been a customer for many years and that I wasn’t understanding how I was to trust BestBuy again… Conversation ended with him kicking me out of the store claiming that he would call the police if I didn’t. I honestly thought that instead he would offer some store credit for the inconvenience, waste of time and overall bad experience as they were basically telling me I was returning something I wasn’t supposed to. I got home and filed a claim. I also checked online and it turns out that Oculus states that the serial numbers don’t match (you can Google this), so I went back to the store and shared this information with them so this doesn’t happen again with another loyal customer. And I got the same response. No attempt of apology whatsoever. Worst customer service ever.

Candido Montesino: I was very disappointed. I have been a client for many years and customer service basically lied to me . I had called to have a reciever looked at and fixed and both the person that took my call and technician said bring it in and we will look at it at no charge. I was given an appointment time and confirmation number. Once I got to the store they said they could not help me whatsoever. They would not look at it and I should leave. Not the right thing todo very disappointed

Reydel Henriquez: I went to Best Buy store #552 because I had ordered two different items on Amazon to connect two monitors from a single output from my computer. Given the items from Amazon had not worked, I went to the store to receive advice from a sales rep. I was pointed toward an item and I specifically asked the rep if after trying it, it did not work, I could return it. The rep told me I had 30 days to take it back. Initially the device worked somewhat around five days and suddenly it stopped. Given both my parents had surgery recently and I also work full time I had not been able to set time aside to make it to the store. Finally, I visited the store by the 20th day after my purchase and was declined the return as per the Geek Squad manager Yan who stated it was five days out of policy. He said the only thing he could do would be to give me a new device. I politely declined because I feared I would find myself in the same scenario with a faulty item after a few days. I explained I was misguided about the return policy and showed how the receipt shows 30 days for some devices therefore it was possible his sales rep was misinformed. I also explained it was my first purchase. He stated if it would be three days after policy he could make an exception but since it was five, he couldn’t. I asked to do the return and receive store credit and I requested the number for customer service to request a refund. Yan stated that if he processed the return, CS wouldn’t be able to do anything. He said it would be better for me to take the item and just call and I could ship it. He wrote down on a piece of receipt paper the number to CS. As I was heading to my car, 30 minutes before store closing, I tried to contact the number he provided. The manager gave me a SEX LINE number. I was very disappointed by his behavior and returned to the store to speak to the store manager. I spoke to Willy who said Yan had made an honest mistake and had not meant to give me the wrong number. Willy also declined to work with my return and stated the correct CS number could be found online. I left the store beyond dissatisfied with my experience. I called CS and the rep explained there was nothing she could do given several policies about store point of sale. She explained the return was store discretion and it was out of her authority. I asked to speak with someone with authority to work on my issue. She mentioned her supervisor also had no authority over the matter. At this point I am reluctant to return to the store given the terrible experience and service I received. I would much rather throw away the faulty item and lose my $80.00 and never step foot at a Best Buy store ever again. Now, I will be sharing my experience in every platform I can because this is unacceptable. I refuse to participate in a society where companies allow their employees to act like husslers and disrespect their customers.

Veronica: Dear best buy Your service and customer experience is the best best, as well as products and price but you guys said you are committed to sustainability and this method is definitely not helping the environment. I specifically said I didn’t want a bag and it is a requirement now to get it… the bag is even bigger than the product itself. I understand you need to place security measurement but please don’t do it on the planet expense. This is my planet and yours as well

Gloria Pelo: I love the store and the most important thing is a very good customer service (Briyan) he help me a lot in pick the best for me and my work!! He said why this product is the best !!! Always I got there the best price and deal 👌 😉

maryluz angela: Good price and staff are very friendly

Diego Rivas: Zero interest in help customer from those guys with blue shirt that are supposed to give you advise. Scanned Qr for assistance at entering. Wait 15 minutes and have to ask for advise, while dozens of guys in blue passing by. Those who finally "helped" us showed signs of demotivetion...

Solomon Petersen: We needed an HDMI to VGA cable/adapter for the office at weCleanGarages.com, the young man who assisted from Nicaragua was awesome, he is on the upper level and think his name is "Eduardo". Very respectful, knowledgeable and service oriented. Best Buy management please make sure you recognize this very valuable employee. The purchase was made April 19th approximately at 3:30pm Thank you, Solomon

Alma Miranda: Arnold at the Geek Squad was heaven sent. My mom got a new phone at AT&T and they told her they could not help her to transfer her info… that she would have to make an appointment at Best Buy. My mother recently had back surgery and was in a lot of pain. We ended up going to Best Buy and despite finding out that they really don’t do that there (meant to be done on your own), Arnold took the time to help us out. He guided us through the process, brought a chair for my mom and stayed with us throughout the process until my moms new phone was perfectly working and with the correct SIM card. I was so very appreciative of his time and care and knowledge and mostly for seeing my mother in pain and trying to help her out. I hope more employees are like him during these crazy times. Thanks Arnold from the Geek Squad!

AL Chang: Not sure why Best Buy opens so late. They are now opening at 11am and close at 7pm. It’s almost as if they had no interest in being profitable. I can only assume that a huge PPP financial loan or incentive loan forgiveness plan provided due to the Covid pandemic has given them assets to remain

E Mars: Horrible service, came here as they told me online I had to come to price match. What a waste of time they told me they couldn’t do it even though the policy on Best Buy says they can. I spoke with the manger alissia, I do not believe her one bit again as the policy states they could do it.

Claudia Santamaria: I had the pleasure of being helped by Nico! Very good service to help me find the right printer 🖨 ☺️ (I know I know, who prints stuff nowadays! Lol) Place is completely empty during morning hours during weekdays, so if you can, go then so you don’t have to wait in lines and you’ll be helped immediately.